I did not have time to pick up my parcel from the courier and they have returned the item.

Most often the courier services have 2-3 delivery attempts. In case these attempts fail, the parcel will be sent to the local depot and the customer will be notified by us that the parcel could not be delivered. In this case the customer will have to pick up the parcel from the local depot during 48 hours right after receiving the notificaiton from us.

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